Get in touch
Have questions about your order, or a general enquiry?
FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
I just placed an order, when will it ship?
We try our best to
ship items as fast as we can. Please allow 3-5 days production time for your
order to ship out, average shipping times are 3-5 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If
you don't have a tracking number after 7 business please email us at
zahalka@alfa-gate.com.
I am not in love withmy order, can it be returned? What if there is an issue?
We offer a 100 %
money back guarantee if the product is defective or damaged. We give you 30
days to send it back to us for a full refund. You must ship it back at your own
expense, once we have received the product we will refund the full amount of
your original purchase. Please Include all a name and order number on the
returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive
and return it before receiving a refund.
I have entered anincorrect address what do I do now?
If you have miss
spelled or auto-filled in an incorrect address, simply reply to your order
confirmation email and confirm. Once you double check if the address given is
wrong kindly notify us via email at zahalka@alfa-gate.com. If the given address
is wrong we can change the address to the correct one within 24 hours. No
refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary
as we do ship worldwide from different fulfillment centers based on your
location. The average shipping time is 3-5 business days.
I have a questionthat wasn't answered, can you please help?
Absolutely! We are
here to help you make your home beautiful! Please send us an email to
zahalka@alfa-gate.com and we will be happy to assist you in any way we
can.
We do receive a large number of emails, If you wish to get a prompt response
please attach your order number and address the problem clearly, thanks.